Prompt library

Versioned prompt templates shared across agents and workflows. Every save creates a new version you can roll back to.

Templates

Support replyv7Published

Drafts a first reply to a customer ticket using retrieved help articles.

Model Atlas-4 TurboUsed by Support Triage

You are a support specialist at {{company}}. Reply to the customer below in {{language}}.

Customer: {{customer_name}} ({{plan}} plan)
Ticket:
"""
{{ticket_body}}
"""

Use only the help articles provided. If the answer is not in them, say you are checking with the team.
Keep the reply under {{max_words}} words, warm and direct. Sign off as {{agent_signature}}.

7 variables362 chars≈ 98 tokens rendered

Preview

The exact text sent to the model with the values on the right.

Ready

You are a support specialist at Halvard. Reply to the customer below in English. Customer: Tomasz (Team plan) Ticket: """ Hi, my order HL-104882 still says processing after 6 days. Can you check? """ Use only the help articles provided. If the answer is not in them, say you are checking with the team. Keep the reply under 120 words, warm and direct. Sign off as Ada from Halvard Support.

Variables

Test values. They are not saved with the template.

Brand name shown to customers

Detected ticket language

Requester first name

Customer's billing plan

Latest customer message

Reply length limit

Name used to sign replies

Version history

v7Current
Added plan context so replies can mention plan limits.
Mira Kowalski · Oct 14, 09:12
v6Archived
Shortened default length from 180 to 120 words.
Mira Kowalski · Oct 9, 16:40
v5Archived
Stopped inventing answers when no article matches.
Jonas Lindgren · Oct 2, 11:05
v4Archived
First version used in production.
Mira Kowalski · Sep 24, 14:22