Knowledge
Documents your agents can search. Sources sync on a schedule and are embedded with Lyra-2 Embed.
Knowledge bases
5 bases · Lyra-2 Embed
Support help center
SyncedPublic help articles, macros and the internal escalation handbook.
Used by Support Triage, Onboarding Guide
- Documents
- 412
- Chunks
- 18,940
- Embedding
- Lyra-2 Embed
- 1536 dims · cosine
- Index size
- 86.4 MB
- 800 tok · 120 overlap
Sync
Last sync 12m ago · next in 48m
Index is up to date100%
Sources
6 connected sources
| Source | Type | Chunks | Updated | Status |
|---|---|---|---|---|
| Refunds and store creditWiki / Support / Policies | Wiki page | 64 | Oct 13 | Synced |
| Escalation handbook 2026escalation-handbook-2026.pdf | 212 | Oct 9 | Synced | |
| help.halvard.example/articleshttps://help.halvard.example/articles | Website | 14,820 | Oct 14 | Synced |
| Shipping times by regionWiki / Support / Logistics | Wiki page | 38 | Oct 2 | Synced |
| Reply macros exportmacros-2026-10.csv | CSV | 1,904 | Oct 11 | Synced |
| Account recovery playbookWiki / Support / Security | Wiki page | 47 | Sep 28 | Synced |
Test retrieval
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Results show the chunk text, its source and cosine similarity, highest first.