Support TriageLive
Classifies inbound tickets, drafts replies and routes edge cases to a human.ModelAtlas-4 TurboIDsupport-triageMira KowalskiUpdated 2h ago
Runs · 24h
18,420
▲ 6.4%Success rate
98.6%
▲ 0.3%p95 latency
2.1s
▼ 4.0%Cost today
$41.30
▲ 2.1%Runs per hour
Last 24 hours, all triggers
- Runs
- Errors
Recent runs
6 most recent of 18,420 today
| Run | Status | Trigger | Started | Duration | Tokens | Cost |
|---|---|---|---|---|---|---|
| run_8f3a32 | Running | Schedule | 14:32:14 | … | 1,941 | $0.008 |
| run_8f3a2b | Succeeded | Chat | 14:29:31 | 1.8s | 3,310 | $0.014 |
| run_8f3a24 | Succeeded | Webhook | 14:26:48 | 1.6s | 2,968 | $0.012 |
| run_8f3a1d | Failed | API | 14:23:05 | 1.4s | 2,626 | $0.011 |
| run_8f3a16 | Succeeded | Schedule | 14:20:22 | 1.2s | 2,283 | $0.009 |
| run_8f3a0f | Succeeded | Chat | 14:17:39 | 963ms | 1,941 | $0.008 |
Connected tools
3 of 3 enabled. The agent can only call enabled tools, within the listed scopes.
- Helpdeskhelpdesk
Read tickets, add internal notes and draft public replies.
tickets:readtickets:writeusers:read- Calls 24h
- 25,788
- Last used
- 12s ago
- Knowledge searchknowledge.search
Semantic search over the Halvard help center collection.
collections:read- Calls 24h
- 19,341
- Last used
- 48s ago
- Team chatchat.notify
Post escalations to #support-escalations.
messages:write- Calls 24h
- 12,894
- Last used
- 3m ago
Version history
Every saved change creates a version. Restoring publishes that version as current; nothing is deleted.
- v7Current releaseCurrent+7−5lines
- Model upgraded to Atlas-4 Turbo
- Eval pass rate 91% → 96%
Mira Kowalski· Oct 13, 17:02 - v6Output schema+18−4lines
- Responses validated against JSON schema
- Retries on invalid output: 2
Daniel Reyes· Sep 30, 08:27 - v5Added memory+3−0lines
- Conversation memory enabled
- Memory window 20 turns
Priya Natarajan· Sep 17, 11:51 - v4Lowered temperature+1−1lines
- Temperature 0.7 → 0.4
- Fixes inconsistent formatting in eval set
Mira Kowalski· Sep 03, 14:18 - v3Connected Helpdesk+9−1lines
- Tool added: Helpdesk
- Max steps 6 → 8
Daniel Reyes· Aug 22, 10:05 - v2Tightened instructions+6−11lines
- Shortened system prompt by 30%
- Added escalation rule
Mira Kowalski· Aug 11, 16:40 - v1Initial version+24−0lines
- Created from template
- Model set to Atlas-4 Turbo
Mira Kowalski· Aug 04, 09:12
General
Shown in the agent list, run logs and audit trail.
API access
Trigger this agent from your own services.
curl https://api.agentfold.example/v1/agents/support-triage/runs \
-H "Authorization: Bearer $AGENTFOLD_KEY" \
-d '{"input": {"message": "Hello"}}'Danger zone
Delete this agent
Removes all versions, tool grants and API triggers. Run logs are kept for 30 days.